Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable. Once a CPAP, BiLevel, nebulizer, suction machine or oxygen equipment has been used, it is no longer returnable. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed. All warranty decisions are made by the manufacturer and are final.

Non-defective, unopened returns will not be accepted without prior written authorization. Please contact us within 15 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 15 days will not be credited and will only be returned at the owner’s expense.

All authorized returns are subject to a 20% restocking fee (applicable from time merchandise leaves our location). Shipping charges are non refundable.

If a product is damaged in transit or missing from your order you must contact our office within 3 days of receipt in writing.  All packaging must be retained in order for us to replace transit damaged goods.  We will only replace transit damaged merchandise or missing merchandise with the same merchandise. No substitutions are allowed. Under no circumstances will transit damaged merchandise or missing merchandise be replaced if the 3 day written notification period has passed.

All return correspondences should be addressed to CPAP2SLEEP.COM and submitted by e-mail to sales@CPAP2SLEEP.com or by US mail at 3315 Marquart Street, Suite 209, Houston, Texas 77027. All product returns should only be sent after receiving authorization to CPAP2SLEEP.COM,3315 Marquart Street, Suite 209, Houston, Texas 77027 and must include the return authorization number on the outside of the article.

We encourage you to retain a copy of all correspondences between CPAP2SLEEP.COM and yourself.

The burden of ordering the correct prescribed equipment is the customers. Please make sure you are ordering the correct product.